What you pay for
- Subscription plans are billed monthly, in advance, in Indian Rupees, at the prices on our pricing page. A plan renews automatically each month until you cancel it.
- Additional team seats are charged monthly from your wallet for as long as you keep them.
- Wallet top-ups are prepaid credit used for usage such as AI calls and AI replies, charged as the usage happens. GST is collected separately when the prepaid service credit is purchased and is not included in the spendable balance. The same credit is not taxed again when used.
- WhatsApp messaging fees are charged by Meta directly through your own WhatsApp Business account. They are not paid to us, so we cannot refund them.
Cancelling a plan
- You can cancel your plan at any time from the Billing page in the app, or by writing to official@acedigihub.online.
- Cancelling stops the next renewal. Your plan’s features stay available until the end of the month you have already paid for; we do not refund the remaining days of that month.
- Reducing additional seats takes effect from your next renewal.
- When a plan ends, your workspace, CRM and data remain available to you; the plan’s paid features stop until you subscribe again.
Wallet top-ups
Wallet balance is prepaid credit for the Service. Once credited to your wallet, a top-up is non-refundable and cannot be transferred, except as described under “When we refund” or where the law requires a refund.
When we refund
We refund the amount to your original payment method when:
- a payment was charged more than once for the same plan or top-up (a duplicate payment);
- a payment was taken but the plan or wallet credit was not delivered, and we cannot deliver it;
- you were charged an amount other than the price shown at checkout; or
- a refund is required by applicable law.
Approved refunds are initiated within 5–7 working days. The time for the money to reach your account after that depends on your bank or payment method.
How to ask for a refund
Write to official@acedigihub.online within 7 days of the payment, with the email address you sign in with, the date and amount of the payment, and its transaction ID. You can also call us on +91 92341 40511. Other ways to reach us are on our Contact Us page.
Cancellation by us
We may suspend or end a workspace as set out in our Terms of Service. If we end a paid plan for a reason that is not a breach of those terms by you, we refund the unused part of the month you have paid for.