1. What Can Be Deleted?
Depending on how you interact with AceOS, eligible information may include:
- AceOS account and profile information
- CRM contact and lead information
- WhatsApp conversation history and message content stored in AceOS
- conversation transcripts and AI conversation history
- sales interaction history, notes and follow-up information
- AI-generated summaries and recommendation history linked to you
- uploaded files and integration-related information
- technical information associated with your account
- other personal information stored through AceOS
AceOS does not ordinarily retain telephone-call audio recordings after the processing required to provide the service.
2. Option 1 - Delete Information Inside AceOS
Where deletion controls are available, authorized users can delete applicable information directly from their AceOS account. This may include contacts, leads, messages, conversations, transcripts, records or account information. When an eligible record is deleted by the customer, AceOS will initiate deletion of the corresponding active information from our systems.
3. Option 2 - Submit a Data Deletion Request
You may request deletion by emailing official@acedigihub.online with the subject “AceOS Data Deletion Request”.
Please provide only the information reasonably necessary for us to identify your records. Where applicable, include:
- your name
- email address
- telephone or WhatsApp number, if relevant
- company or AceOS organization name, if applicable
- the AceOS customer you interacted with, if known
- a short description of the data you would like deleted
Do not send passwords, OTPs, complete payment-card details or unrelated government identification documents. We may request additional limited information only where reasonably necessary to verify the request.
4. WhatsApp and Meta Data
If you interacted with an AceOS customer through WhatsApp, information stored in AceOS may include your WhatsApp number, message content, message timestamps, message status, attachments, conversation history, conversation transcripts, interaction outcomes and information added to the customer’s CRM. You may request deletion of eligible information associated with your WhatsApp interaction using the process described on this page.
Where applicable, AceOS will also take reasonable steps to propagate valid deletion instructions to relevant processors responsible for data under our control.
5. If You Are Not an AceOS Customer
You do not need to have an AceOS account to request deletion. For example, you may have interacted with a company using AceOS, an AceOS-powered WhatsApp agent, an AI sales agent, an AceOS telephone system or another business using AceOS CRM. You may still submit a deletion request.
Where the business using AceOS determines why your information was collected, that business may be responsible for determining whether certain information should be deleted. In those circumstances, we may forward or coordinate your request with the relevant AceOS customer.
6. Account Deletion
AceOS customers may request deletion of their account through available account controls or by emailing official@acedigihub.online. When a valid account-deletion request is completed, we will initiate deletion or anonymization of applicable personal information associated with the account, subject to the exceptions described below.
7. What Happens After a Deletion Request?
- We verify the identity or authority of the person making the request where necessary.
- We locate the relevant information.
- We determine whether AceOS or one of our customers controls the information.
- We delete or anonymize eligible information.
- We instruct relevant processors to delete applicable information where required.
- We confirm completion or explain why particular information must be retained.
We will process valid requests without unnecessary delay and within timelines required by applicable law.
8. AI Learning and Deleted Data
AceOS uses certain conversation and outcome information to improve its AI-powered recommendations and intelligence features. When eligible source information associated with an identifiable individual is deleted, AceOS will remove that information from active systems where required.
Information that has previously been lawfully transformed into genuinely anonymized or aggregated information that can no longer reasonably be associated with an identifiable person may not constitute personal data and may not be technically capable of being reversed or individually deleted.
Deletion of source information also does not necessarily reverse changes already incorporated into a statistical or machine-learning model where the original individual information cannot reasonably be extracted from the model. However, AceOS will not continue maintaining an identifiable source record merely for AI training after that record becomes subject to a valid deletion requirement.
9. Information We May Need to Retain
In limited situations, we may retain information despite a deletion request where retention is reasonably necessary or legally permitted for purposes such as:
- complying with applicable law
- tax and accounting requirements
- fraud prevention and security investigations
- abuse prevention
- enforcing legal agreements
- resolving disputes
- complying with a court or regulatory requirement
- establishing, exercising or defending legal claims
Where practicable, retained information will be restricted from ordinary product use.
10. Backups
Deleted information may temporarily remain in encrypted or disaster-recovery backups until those backups are overwritten according to our ordinary backup lifecycle. Information contained exclusively in such backups will not ordinarily be restored into active use except where required for disaster recovery, security or legal purposes. Where a backup is restored, applicable deletion instructions will be reapplied where reasonably practicable.
11. Deleting Information From Third-Party Services
AceOS integrates with external services such as Meta and WhatsApp, Google, Vobiz, Cashfree Payments, Razorpay, Resend and applications connected by AceOS customers. A deletion request submitted to AceOS covers information controlled by AceOS and information we are obligated to delete through our processors. Some third-party platforms independently control certain information. Where a third party independently controls information, you may also need to submit a request directly to that provider.
12. Contact and Request Details
A. Esquire Infracon Private Limited
Operating AceOS under the Ace Digi Hub brand
Plot No. 147, Near Old Gate, Nirmala College, Parastoli, Doranda, Ranchi, Jharkhand, India
Email: official@acedigihub.online
Grievance Manager: Prabin Kumar
Grievance Email: prabin@acedigihub.online
Phone: +91 92341 40511
Website: www.acedigihub.online
13. Privacy Policy
For more information about how AceOS collects and processes information, review our Privacy Policy at https://www.acedigihub.online/privacy-policy.
AceOS is a product operated under the Ace Digi Hub brand by A. Esquire Infracon Private Limited.